Here is the second part of our list of reports a good DMS should provide to help dealers in times of crisis.
In difficult times like these, it is vital for companies to center their efforts on three main imperatives:
- Focus on current customers
- Mind costs
- Improve productivity and efficiency
These can be translated into five specific objectives the dealer can work on:
- Retain customers
- Purchase parts intelligently
- Detect unsold parts and vehicles
- Increase service efficiency
- Evaluate the dealership performance in detail
A good DMS (Dealer Manager System) is vital to providing the dealer with specific information in order to work on these goals.
In our first issue we focused on the importance of reports that help dealers retain and make sales to current customers through diverse marketing tools.
Next we’ll focus on purchasing parts intelligently.
Target 2: Purchase parts intelligently
Benefits for the dealer:
- Optimize inventory
- Purchase intelligently
- Save time, stop managing each part manually
- Detect obsolete parts
DMS Report: Parts Order Suggestion
Regarding parts, it is essential for the dealer to know what to buy and the right time to do so.
A good DMS should offer an Order Suggestion tool that provides a report with suggested parts to be ordered, automatically and in real time, taking into account all the information in the system (current stock at all stores, customer back orders, delays in delivery, etc.).
The Parts Manager can then specify a stock percentage as the goal, for example a stock equal to 15% of the previous year’s sales. The DMS system then estimates Order Suggestion according to parts order quantities, quantity in stock and supplier back orders.
DMS Report: Parts High to Low Reports (Pareto reports)
A good DMS offers the dealer tools to make informed decisions regarding parts inventory. Parts High to Low Reports help you:
- Discover parts with high inventory and low sales
- Promote parts with low/medium cost, high stock and low demand
- Contact customers who have purchased specific parts with high cost, high stock and low demand
- Prevent purchases of parts with high/medium stock and low or no demand
- Detect parts that should be considered obsolete
Continued in the next issue…