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The advantages of a comprehensive DMS that has brand-specific features

Ratto Hnos. has its origins in 1937, when brothers Juan J. and F. Rodolfo Ratto founded a general store. Today, 80 years of later, Ratto Hnos. is run by the sons of founder “Don Rodolfo” and members of the family’s third generation, and serves the region’s agricultural sector with quality, innovation, integrity, and commitment.

Ratto Hnos. has its origins in 1937, when brothers Juan J. and F. Rodolfo Ratto founded a general store. Today, 80 years of later, Ratto Hnos. is run by the sons of founder “Don Rodolfo” and members of the family’s third generation, and serves the region’s agricultural sector with quality, innovation, integrity, and commitment.

For more than fifteen years, Ratto Hnos. has chosen Autologica Sky DMS as the DMS that accompanies them on a day-to-day basis, facilitating tasks and organizing processes. To learn more about this experience, we spoke with Luciana Ivancevich, the dealership’s Development Manager, who told us about some of the points that she values ​​most.

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Relationship with the brand

“They have managed to design a system closely related to John Deere dealers and this is an enormous advantage for us.”

Luciana Ivancevich, Development Manager of the dealership.

One need that Autologica Sky DMS contemplates is the need of OEMs to send and receive key information, such as reports, prices, and stock, among other data. To facilitate this task, brand-specific interfaces are designed to automate this exchange of information, saving time and reducing errors.

“A few months ago, we implemented the new Packing Note interface that streamlines processes and saves a lot of time. In addition, we also gain efficiency because a task that we previously recorded manually is automated. This interface represents a huge time saver.”

Luciana Ivancevich, Development Manager of the dealership.

Automated communications

Saving time means saving money, an essential maxim for any business. With this objective in focus, Ratto Hnos. uses Quick Alerts, a tool that automates dealership communications with customers, suppliers, and key dealer personnel.

“For me, Quick Alerts is wonderful; it has helped us improve internally and also speeds up payment collections with our clients. The alerts we use the most are payments ready to be withdrawn, monthly customer statements, and daily billing. These alerts automatically reach each customer, and that also helps us maintain and improve our relationship with them”.

Luciana Ivancevich, Development Manager of the dealership.

A support team is always ready

The difference between DMSs is not reflected only in features, but in everything that goes on behind the scenes. Taking this into account, Autologica takes care to provide a modern and professional support service to each dealership customer.

“Another advantage that I want to highlight is Autologica’s technical support staff. We have a very fluid relationship through the help desk where we can create support cases and seek ways to improve the management and administration of our dealership. Knowing that we have that team, knowing who they are and where they are physically, makes the difference. The excellent communication we always have is key”.

Luciana Ivancevich, Development Manager of the dealership.