If you are a dealer looking to professionalize and grow your Service Department, then you should start asking yourself what every management expert asks… is it possible to automate daily tasks in order to make room for more important activities?
-
-
8 Vital KPIs for the Service Department (Part 1)
To understand the importance of KPIs (key performance indicators), it is useful to think about the journey of a ship: the captain must have the essential tools to know where the ship is headed and what problems are on the horizon. These tools will help the captain make timely decisions and reach the destination successfully. Not having them is akin to…
-
8 Vital KPIs for the Service Department (Part 2)
“We’re measuring everything, but keep getting the same results”… this is a common problem reported by managers who are faced with an immensity of data that doesn’t seem to say anything in particular. The best tools won’t work without good practices and training.
