Three specialists in different aspects of business management give us their point of view on the key characteristics you should look for when hiring a new employee for your dealership.
Part 1: The ideal employee
Gaston Minardi, trainer and lecturer on management and human resources, tells us about the 10 key characteristics an ideal employee should have:
1. ORIENTATION TOWARDS SERVICE
This means a willingness to act, feel and think about the customer’s multiple needs, both internal and external, and a penchant for directing all actions to guaranteeing customer satisfaction.
2. ADAPTABILITY TO CHANGE
The ability to confront new situations with flexibility and versatility and to accept changes in a positive and constructive way.
3. CONVERSATIONAL COMPETENCE
The ability to express themselves effectively and to successfully interact with colleagues, superiors, subordinates, customers and suppliers.
Ability to show a high level of self-confidence in their capacities, and using that trait to achieve their goals. Ideal employees know that success depends on oneself.
Ability to keep emotions under control and to avoid negative reactions towards provocations, opposition or hostility from others, or while under stress.
6. DECISION-MAKING CAPACITY
Aptitude and ability to make good decisions based on their own analysis of the situation, consulting with superiors and colleagues when needed, and always in line with the company’s processes and strategies, assuming risk with responsibility and maturity.
7. ORGANIZATIONAL AWARENESS
Ability to understand the company systemically: all the processes, systems, people and products involved in how the business functions.
Being available when the company, customers, suppliers or colleagues require.
Ability to act proactively when faced with certain situations. This includes identifying a problem, obstacle or opportunity and carrying out actions that contribute to a solution.
Ability to participate successfully in teams, and to interact with company staff, suppliers and customers. This means collaborating and cooperating with others and being an active part of teams, as opposed to working individually and in a competitive manner.
In the next article, we’ll see “The Dealer’s Brain”