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Anticipating Workshop Tasks is Possible

The combination of DealerTablet and Appoint365 contributes to the transition from paper to digital processes, in addition to enhancing the customer experience.

Chayé Hnos. is an official John Deere dealership that, since 2003, has been representing the brand by offering machinery tailored to the needs of their customers, as well as a unique after-sales service. For this latter point, they recently implemented two Autologica solutions that complement Autologica Sky DMS and that helped improve results.

“We use Appoint365 and DealerTablet for efficient workshop management. Both tools are very useful and represent an additional service that we can offer to our customers.”

Maritie Montano | Service Coordinator | Chayé Hermanos – Official John Deere Dealership

Appoint365 is essential for managing our workshop appointments. It also serves as our schedule to organize the week’s work.

Not only that, but it also includes a notification feature that sends customers appointment reminders, and alerts when their machinery is ready once all the agreed-upon work has been completed.

“When the customer arrives at the workshop, we receive the unit using the checklist of questions we’ve configured in DealerTablet. We complete all the information about the status of the unit, the services required, and even take photos and attach them.”

Maritie Montano | Service Coordinator | Chayé Hermanos – Official John Deere Dealership

Success Stories
Learn more about customer experiences that have achieved better results using Autologica Sky DMS and comprehensive solutions for vehicle dealerships across industries.
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Automating Manual Tasks

One of the strengths of Autologica Sky DMS is the automation of manual tasks, saving time and avoiding typing or human error issues, thus freeing up time for more meaningful and profitable activities.

“Then, the repair order is automatically generated in the DMS (dealer management system). This represents a significant change in how we manage the Service Department; previously, all of this information was recorded on paper, and then we had to manually reflect it our previous system. Now with Autologica, we have managed to speed up the reception process and avoid possible information losses by having everything digitized.”

Maritie Montano | Service Coordinator | Chayé Hermanos – Official John Deere Dealership