• KPI

    Why use Business Intelligence?

    Business Intelligence is a concept that is on everyone’s lips: it’s new, It’s a must-have, it’s a game changer… Many companies invest in expensive products with the expectation of magically solving problems and improving processes … however, like any tool, you have to know how to use it to take advantage of it.

  • KPI,  Services

    8 vital KPIs for the Service Department (part 2)

    “We’re measuring everything, but keep getting the same results”… this is a common problem reported by managers who are faced with an immensity of data that doesn’t seem to say anything in particular. The best tools won’t work without good practices and training.

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