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Dealers Lose Over 80% of Service Sales: How to Regain Them (Part 1)

In 2019, customer retention after a car’s warranty expired was 15%. This data from the U.S. market may vary a bit by region, but alarm bells should be sounding: Dealers are losing over 80% of potential service sales!

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KPI Services

8 Vital KPIs for the Service Department (Part 1)

To understand the importance of KPIs (key performance indicators), it is useful to think about the journey of a ship: the captain must have the essential tools to know where the ship is headed and what problems are on the horizon. These tools will help the captain make timely decisions and reach the destination successfully. Not […]