In this article we will analyze 3 common problems in the Aftersales Department that can greatly affect revenue. Problem 1: No control of parts movements between Parts and Service Parts used by the Service Department are taken from inventory without any kind of control. This leads to 2 possible situations: Parts remain in stock until […]
In times of low sales the priority should be to retain customers and increase workshop activity. Our experience working with dealerships has shown that the implementation of better business processes can help in times of decreased vehicle sales.
Each sale of a vehicle shouldn’t be the end of a process, but rather another stage in a longer process. This new vehicle will need services, parts, and accessories, and its owner will turn to the dealer that first addresses this aftersales potential.
We all know the phrase ‘practice makes perfect’, and as every popular saying it is partly true. However, in the dealership industry we must complement employee expertise with other tools and strategies because of the speed of technological progress, customer changes in habits, an increasingly aggressive competition, and OEM requirements.
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