The world-wide semiconductor chip shortage has disrupted the vehicle industry.
Category: Services
Time is money, and when you start analyzing how long each task of a simple workshop service takes, an eye-opening truth comes to light: we spend a lot of time on avoidable tasks.
2020 was a year disrupted by COVID-19’s impact on all industries and fields, and the automotive industry was no exception. Vehicle sales have been strongly affected and recovery will not come overnight. Until vehicle sales recover, we can put our wits to work and boost revenue in the Service Department .
The interaction between the customer and the dealership’s service staff is a key moment that can define satisfaction and loyalty. However, it is also a complex area: Service Advisors have to dedicate a large portion of their time to administrative tasks, such as inputting customers into the system and managing the workshop schedule; lost and […]