2020 was a year disrupted by COVID-19’s impact on all industries and fields, and the automotive industry was no exception. Vehicle sales have been strongly affected and recovery will not come overnight. Until vehicle sales recover, we can put our wits to work and boost revenue in the Service Department .
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Reduce Vehicle Check-in Time at the Workshop by 33%
The interaction between the customer and the dealership’s service staff is a key moment that can define satisfaction and loyalty. However, it is also a complex area: Service Advisors have to dedicate a large portion of their time to administrative tasks, such as inputting customers into the system and managing the workshop schedule; lost and canceled appointments reduce productivity and…
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3 Frequent Aftersales Problems and their Solution
In this article we will analyze 3 common problems in the Aftersales Department that can greatly affect revenue. Problem 1: No control of parts movements between Parts and Service Parts used by the Service Department are taken from inventory without any kind of control. This leads to 2 possible situations: Parts remain in stock until the repair order is billed.…
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Maximize Profit from Routine Service Procedures
<span style=”color: #808080;”>Filter and oil changes are the main reasons customers visit the workshop at least once every 10,000 km, so this is a constant opportunity to foster <strong>loyalty and increase sales</strong>. To that end, the Service Manager can:</span><!–more–> <ul> <li><span style=”color: #808080;”><strong>Guarantee that the work is fast and efficient</strong></span></li> <li><span style=”color: #808080;”><strong>Systematize a way to increase sales in every…
