Filter and oil changes are the main reasons customers visit the workshop at least once every 10,000 km, so this is a constant opportunity to foster loyalty and increase sales. To that end, the Service Manager can:
Category: Services
The world-wide semiconductor chip shortage has disrupted the vehicle industry.
Did you know that customers are willing to pay up to 16% more for a product if they are offered a great purchasing experience? This fact reinforces the need to actively work on customer satisfaction and retention. In this article we will tackle three key points in aftersales to offer a superior customer experience.
Time is money, and when you start analyzing how long each task of a simple workshop service takes, an eye-opening truth comes to light: we spend a lot of time on avoidable tasks.