Time is money, and when you start analyzing how long each task of a simple workshop service takes, an eye-opening truth comes to light: we spend a lot of time on avoidable tasks.
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3 Tips to Start 2021 With More Sales
2020 was a year disrupted by COVID-19’s impact on all industries and fields, and the automotive industry was no exception. Vehicle sales have been strongly affected and recovery will not come overnight. Until vehicle sales recover, we can put our wits to work and boost revenue in the Service Department .
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Reduce Vehicle Check-in Time at the Workshop by 33%
The interaction between the customer and the dealership’s service staff is a key moment that can define satisfaction and loyalty. However, it is also a complex area: Service Advisors have to dedicate a large portion of their time to administrative tasks, such as inputting customers into the system and managing the workshop schedule; lost and canceled appointments reduce productivity and…
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3 Frequent Aftersales Problems and their Solution
In this article we will analyze 3 common problems in the Aftersales Department that can greatly affect revenue. Problem 1: No control of parts movements between Parts and Service Parts used by the Service Department are taken from inventory without any kind of control. This leads to 2 possible situations: Parts remain in stock until the repair order is billed.…
