Time is money, and software should take this premise into account.
Filter and oil changes are the main reasons customers visit the workshop at least once every 10,000 km, so this is a constant opportunity to foster loyalty and increase sales. To that end, the Service Manager can:
The world-wide semiconductor chip shortage has disrupted the vehicle industry.
Did you know that customers are willing to pay up to 16% more for a product if they are offered a great purchasing experience? This fact reinforces the need to actively work on customer satisfaction and retention. In this article we will tackle three key points in aftersales to offer a superior customer experience.