Why couldn’t I foresee that I was losing my best customers? When someone asks that question, it is usually too late. The most efficient and preventive way to detect changes in customer habits is to assess what customers are buying today.
Category: KPI
How was your business performance last year? Did you meet your goals? Have you already decided how to face the new year?
When sales goals are met we often gloss over possible profit leaks caused by process failures, poor practices and operational errors. But when sales decline, we begin to worry about how to address and reduce these losses.
Nowadays it is essential to have the ability, technology, and know-how to leverage 100% of the huge volume of information generated by the dealership.