Are my technicians efficient and productive? Keeping a record of every operation in the Service Department is one of the cornerstones of successful dealerships.
A DMS not only helps simplify tasks for employees at the dealership, but also generates large amounts of information that can help management diagnose the status of the business and set accurate goals. Obtaining performance indicators is as important as knowing how to interpret them.
In order to make decisions in a dealership, it is essential to have complete, trustworthy and updated information on the status of each department. This is how the most successful companies function.
Having detailed information about the dealership is becoming more and more important each day. Big Data (i.e. the analysis of large amounts of information) reaches all industries including vehicle dealerships, and should be taken into account by dealers looking to maximize their benefit from the the enormous amounts of data they own.