Rhein Motor is an official BMW dealer located in Bahia Blanca, Argentina. They have been using Autologica Sky DMS as their dealer management system for over ten years. In this article we will share the experience of some of their employees.
We spoke with Valeria Braun who works in the Service Department and has been part of Rhein Motor for more than 7 years. She spoke about how different features of Autologica Sky DMS contribute to the positioning of the dealer as a benchmark for the BMW brand.
“Our goal is to have a premium workshop; in terms of quality, today we are number one in the dealer network with an average of 98 points and we are very proud to have reached that position in such a short time. In addition, we have received recognition from BMW in Germany, who sent part of their team to congratulate us.”Valeria Braun, Rhine Motor.
Two Autologica Sky DMS solutions helped Rhein achieve this distinction.
Guarantee the best experience for each customer
Appoint365 moves workshop appointment scheduling to a 100% web experience. Appointments are centralized, the availability of time slots at each store can be checked, and it is easier for the customer to book their own appointments. In addition, the information for each booking allows the workshop to prepare the parts before the customer arrives in order to start working immediately.
Optimize work in the workshop
Job Clock is another Autologica Sky DMS module that facilitates two key tasks in the workshop: on the one hand, each technician can mark the start and end time of each job, and on the other hand the Service Manager can see all jobs in progress on a panel, detecting delays or problems that need to be resolved. This means that efficiency and productivity measurements are 100% reliable, and delays can be quickly eliminated as they are detected in real time.
“Job Clock is useful because it allows us to have clear reports that are analyzed by management, and which provide the information requested by BMW. Above all, it helps organize the work of each operator.”Valeria Braun, Rhine Motor.
These types of solutions are increasingly in demand because managers and factories want to have clear, reliable and secure information to make the right decisions.
“We also use it to compare the hours worked by each technician versus the standard hours for each job, so we can be more productive and get closer to BMW standards. As for the relationship with the factory, we can easily send efficiency and productivity reports, and it also helps us to process the warranties.”Valeria Braun, Rhine Motor.